Refund / Return Policy

Dear Customer,

Thank you for choosing our kitchen utensils! We are committed to providing you with high-quality, practical, and aesthetically pleasing kitchen tools to enhance your cooking experience. To ensure your rights as a consumer and maintain our operational standards, we have established the following refund and return policy. Please read it carefully.

Regarding Returns

We take product quality very seriously. All our products undergo strict quality checks before shipping. Due to the nature of kitchen utensils (for example, some products may be customized, fragile, or have been used), we currently do not support returns. Once you confirm receipt of the goods, it means that you have inspected and acknowledged the appearance, functionality, and quality of the product.

If you find any quality issues with the product within 48 hours of receiving it, please contact us through the following contact information, and we will do our best to assist you:

Please note that returns will not be accepted in the following situations:

  • Returns requested due to non-quality issues (such as personal preference, size mismatch, etc.).
  • Products that have been used, damaged, or rendered non-functional due to improper handling.
  • Products with missing packaging, accessories, or gifts.

Regarding Refunds

We currently do not support refunds. Before you place an order, we recommend that you carefully review the product details, size, material, and other information to ensure that the product meets your needs. If you have any questions about the product, feel free to contact our customer service via email before making a purchase, and we will be happy to answer your questions.

Special Situations

If a product is damaged or missing during transportation, we will verify the situation within 7 working days of receiving your feedback and will replace or reship the product according to the actual circumstances. Please check the product promptly upon receipt and retain relevant evidence (such as photos, videos, etc.) to facilitate our service to you.

Contact Us

If you have any questions about the refund and return policy or need further assistance, please contact us at any time through the following means:

We will reply to you within 48 hours of receiving your email. Thank you for your understanding and support, and we hope you have a pleasant shopping experience!