Shipping policy

Dear Customer,

Thank you for choosing our kitchen utensils! To help you better understand our shipping process and time arrangements, we have provided the following shipping policy. Please read it carefully.

Shipping Location

All our products are shipped from Bulgaria.

Shipping Time

We will ship your order within 15 – 30 days after you place it. Please note that the shipping time may be delayed due to order volume, holidays, or force majeure. We will do our best to ensure that your order is shipped as soon as possible.

Shipping Method

We choose the appropriate shipping method based on the destination and type of product. In most cases, we use international express services such as DHL, FedEx, or UPS to ensure that your order is delivered safely and quickly. For some larger or heavier items, we may choose sea or land transportation.

Shipping Time

The shipping time will vary depending on the destination country/region, shipping method, and customs clearance. Generally, the shipping time for international express is about 7 – 21 days, while sea or land transportation may take longer. The specific shipping time will be based on the shipping notification email you receive.

Shipping Cost

The shipping cost will be calculated based on the weight, volume, and destination country/region of your order. The system will automatically calculate and display the shipping cost when you place your order. If you have any questions about the shipping cost, please contact us before placing your order through the following contact information.

Customs Clearance

When your order arrives at the destination country/region, it may need to go through customs clearance. The time and process of customs clearance vary by country/region and may extend the shipping time. Please ensure that the shipping information you provide when placing your order is accurate to facilitate smooth customs clearance.

Track Your Order

Once your order is shipped, you will receive an email containing the tracking number and the information of the shipping service provider. You can use the tracking number to track the status of your order on the official website or customer service hotline of the shipping service provider.

Contact Us

If you have any questions about the shipping policy or need further assistance, please contact us at any time through the following means:

We will reply to you within 48 hours of receiving your email. Thank you for your understanding and support, and we hope you have a pleasant shopping experience!